Privacy Policy

Effective Date: August 20, 2026

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how Twin Hills Health ("we," "us," or "our") collects, uses, stores, discloses, and protects your information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We collect information necessary to provide healthcare services, treatment, and management. This may include:

• Personal Identifiers: Name, physical address, email address, and phone number.
• Health & Treatment Data: Health information necessary for treatment and care management.
• Billing & Insurance Data: Insurance information, payment details, and billing history.
• Appointment Information: Scheduling details, consultation history, and patient notes.

2. How We Use Your Information

We use the information we collect to:

• Provide healthcare services, treatment, and ongoing care management.
• Manage patient appointments, scheduling, and consultations.
• Communicate with you regarding your care, account status, and inquiries.
• Process billing, insurance claims, and payment transactions.
• Comply with applicable legal, healthcare, and regulatory requirements.

4. Information Sharing & Disclosure

We do not sell patient information. Information may only be shared under the following conditions:

• Healthcare Operations: To support treatment, healthcare operations, billing, or required medical service delivery.
• Legal Obligations: When required by law, court order, or regulatory agency.

5. Data Protection & Safeguards

We implement administrative, technical, and physical safeguards designed to protect your personal and health information against unauthorized access, loss, or disclosure.

6. Your Rights

You have choices regarding your personal data:

• You may request access to or copies of your personal information maintained by us.
• You may withdraw your SMS messaging consent at any time by replying STOP.
• You may request corrections to inaccurate personal information.

7. Contact Information

For questions or concerns regarding this Privacy Policy, please contact Twin Hills Health at:

Twin Hills Health
Phone: 570-546-5454
Website: https://twinhillshealth.com

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Terms & Conditions

Effective Date: August 20, 2026

1. Acceptance of Terms

By using our services or opting into SMS communications, you agree to these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

2. Healthcare Disclaimer

Information provided via SMS communications or this website is for appointment-related communication and general informational purposes only and does not constitute formal medical advice. In an emergency, call 911 immediately.

3. SMS Messaging Terms

By opting in to receive text messages, you agree to receive appointment reminders, scheduling updates, limited appointment-related communications, and review requests.

• Message Frequency: Message frequency may vary based on appointment activity.
• Message & Data Rates: Message and data rates may apply based on your carrier plan.
• Opt-Out: Reply STOP to opt out at any time.
• Help: Reply HELP for assistance or contact our office.
• Consent Not Required for Treatment: Consent to receive SMS messages is not a condition of receiving healthcare services.

4. Privacy

Your use of our services is also governed by our Privacy Policy. We do not sell or share mobile numbers for marketing purposes.

5. Limitation of Liability

Twin Hills Health and carrier partners are not liable for carrier delays or technical transmission failures.

6. Contact Information

For questions regarding these Terms & Conditions, please contact Twin Hills Health at:

Twin Hills Health
Phone: 570-546-5454